Cruise Whitsundays offers a checked luggage service on our Resort Connection Services. *Luggage services close 15 minutes prior to departure.
Departing luggage info
Guests are each welcome to bring up to 2 carry-on items onboard, provided they are within the luggage size specifications, fit in the seat with you, and do not occupy any additional seats. No luggage or other items are allowed in the aisles, as they must always remain clear to allow crew members to move around the vessel.
All contents of your checked baggage must be packed securely and packaged in an appropriate bag, suitcase, or esky to prevent damage from other items of luggage while stowed in the luggage crate and during delivery and collection on your Cruise Whitsundays journey.
We recommend arriving at least 30 minutes prior to the scheduled departure time to allow sufficient time to load luggage and any freight items.
Standard Checked Luggage per person is as follows:
1 Large Suitcase (per person)
1 Small Backpack (per person, may be carried on board)
Important Notice – Do Not Pack These in Checked Bags
Additional luggage can be purchased at a cost of the below:
| Port Airlie – Daydream Island & Vice Versa | $5.45 |
| Port of Airlie – Hamilton Island & Vice Versa | $12.30 |
| Daydream Island – Hamilton Island & Vice Versa | $12.30 |
* Please note checked luggage is not accepted on the following services: –
Guests travelling with luggage are encouraged to travel on one of the many connections where we do offer a luggage service.
Cruise Whitsundays Freight Service
Cruise Whitsundays offers an unaccompanied freight service on our Resort Connection Services. *Freight services are subject to availability, freight is required to be delivered 30 minutes prior to departure.
Freight costs
| Daydream Island/Port of Airlie | Hamilton Island/Port of Airlie | |
| Box <10kg | $5.45 | $12.30 |
| Box 10 – 20 kg | $10.75 | $24.60 |
| Half Trolley | $27.00 | $61.80 |
| Full Trolley | $54.00 | $126 |
| Pre-purchased Freight booklet (10 stickers) |
$54.00 |
$120 |
The following dangerous goods may not be transported as freight: –
Travelling with a pram
Passengers travelling with prams or strollers are welcome on any Cruise Whitsundays Resort Connection service. Prams are to be folded prior to boarding and stowed securely in an area directed by the crew. Children should then be seated with a parent or guardian.
We strongly suggest that all bookings for transfers, particularly airport transfers, be made before the date of travel. Our vessels are restricted to carry a maximum number of guests, should this number be reached you will be asked to travel on the next available ferry.
Daydream Island Day Guests: Daydream Island is only available for day guests through our Daydream Island Escapes package, for more information check out Experience page.
A luggage service is available for Resort Connection guests. Luggage will need to be checked in 15 minutes prior to departure and is limited to one large suitcase and one small piece per person.
Most Airlie Beach accommodation is within easy walking distance to Port of Airlie. If however, you need a transfer to the marina, please contact us to enquire about bus and taxi services.
Vessels arrive/depart from the jetty at the Airport just 100 metres from the airline check-in desks. Travel to and from the Airport Jetty is strictly for passengers connecting with flights only. Porters will transfer your luggage between the airport terminal and the vessels. It is your responsibility to collect your luggage at the designated drop off point at Port of Airlie.
All arriving guests staying at qualia, Yacht Club Villas and the Beach Club will be met by a guest services representative for private transfers to your accommodation. Guests staying at the Reef View Hotel, Palm Bungalows and holiday home accommodation will need to see the drivers of the island transfer service.
When arriving at the airport you’ll be met by our coach drivers who transfer you to Port of Airlie for vessel transfers to your island resort. All departing passengers should make themselves known to the coach drivers at Port of Airlie for transfers to the airport. Coach times will be advised when you make your booking.
This is the access point for all holiday makers and people visiting Hamilton Island on business. Shuttle buses operate from the Marina to scheduled points on the island at regular intervals. Guests staying at qualia, Yacht Club Villas and the Beach Club will be met by a guest services representative at the top of the jetty for private transfers to their respective accommodation. Guests staying at the Reef View Hotel, Palm Bungalows and holiday home accommodation will need to see the drivers of the transfer vehicles that meet each vessel at the top of the jetty. A Resort Link taxi service is also available and can be contacted by telephone located at the General Store. A per person charge will apply.
Timetable and prices subject to change without notice in line with airline schedule changes. Travel is subject to our Terms and Conditions. Cruise Whitsundays can not be held responsible for missed flights due to late arrival at airline check-in counter.
